WE OFFER A RANGE OF SERVICES

Salmat New Zealand’s expertise spans the full range of contact services. Let us help you build your own omni-channel cloud contact centre solution.

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    Contact Centres
    Whether you require off-site, on-premise, or offshore outsourcing, benefit from working with a long-established partner in the New Zealand contact centre market.
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    On-Demand Contact Centres
    Set-up on-demand contact centres to meet seasonal or emergency demand quickly using the latest in call centre technology.
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    Virtual Agent Speech
    Reduce the amount of time it takes to answer customer queries with call routing, voice biometric verification and automation.
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    Virtual Agent Online
    Reduce your contact centre workload. Empower your customers to find the answers to their questions using online virtual assistant.
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    Voice of Customer
    Turn real-time customer feedback into actionable insights that improve customer experience using our Net Promoter Score (NPS) customer feedback tool.
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See how we can help
WHAT BUSINESS CHALLENGES CAN WE HELP TO SOLVE?

Tell us your business challenge, and we will help you build a solution.

WHO IS SALMAT NEW ZEALAND?

Salmat is a long-established player in the New Zealand contact centre market, providing cloud call centre, voice biometrics authentication, online virtual assistant and BPO contact centre services since 1999.

Our expert team specialises in designing tailored cloud contact centre solutions that ensure your customers can interact with your organisation on the channels they choose at every stage of the customer journey.

We are a New Zealand based company with local expertise, servicing a range of customers across many locations. Our team is skilled in setting up and running omni-channel contact operations for both local and international clients across a wide range of industries from Telco, Loyalty, and Financial Services through to Government.

Our technology partners are among the world's most respected customer experience technology brands. Using their technology, we specialise in building scalable operations quickly, which can grow with your business.

 
Latest insights

Want to know more about the latest cloud contact centre best practice? Read our latest blogs and marketing guides.

Connect with us
About Salmat
Entrepreneurs, and good mates, Phil Salter and Peter
Mattick established Salmat in 1979 when they spotted a gap
in the market for a small letterbox distribution network.
Salmat has since grown to become a full-suite marketing
services company listed on the ASX with operations in
Australia, New Zealand and Asia.
Work With SAlmat
Interested in contracting opportunities in one of our contact centres or joining our coporate team?