Your quick-start call centre
Avoid the hassle and cost of setting up your own team to deal with peak call periods, safety recalls or product launch campaigns. Tap into a flexible extension to your contact centre team with Salmat On-Demand. Find out how our trained agents can take the pressure off your contact centre during planned peaks and unexpected events, while giving your customers the quality interactions they have come to expect.
We're ready when you are
Every business has sudden peaks in demand. Some are planned, like lead generation campaigns. Others are unwanted surprises, like product recalls. Our quick-start contact centre solution helps you manage peaks with minimum disruption to customer satisfaction and agent workload.
Salmat On-Demand is designed to work with the peaks and troughs of your business. You have access to a highly skilled, trained contact centre team at short notice. No costly investment in extra space and overheads. No lengthy recruitment processes. And no long-term commitment. Simply a flexible short-term extension to your call centre team, ready when you need it most.
Find out how Salmat On-Demand can become an integral part of your sales plan, product launch strategy and business continuity management.
Speed to market
Get your contact centre solution up and running quickly, with the flexibility to switch it on and off as needed. Salmat On-Demand can deliver a team of skilled agents for your inbound or outbound campaigns within days. So, you can easily manage agent workload and ensure your call centre is the most efficient and productive it can be during peak demand.
Customer service excellence
Enjoy all the benefits of experienced agents without the hiring costs and lead times. Salmat On-Demand gives you access to highly-skilled agents armed with sales and customer service skills. Our call centre agents are supported with best-of-breed systems, including our state-of-the-art contact centre technology platform with a multi-channel environment and full suite of reporting. Whether customers are calling about a safety recall or new product launch, your on-demand contact centre team can respond efficiently and in line with your brand standards.
Pay as you go
Enjoy on-demand, contact centre services with pay-as-you-go flexibility. Having the extra capacity to deal with safety recalls or product launches is an unnecessary cost. Simply tap into our ready-to-go infrastructure when you need us. Outsourcing to Salmat On-Demand removes expensive set-up costs, overheads and long-term commitments. So you gain all the benefits of a responsive contact centre team with minimal investment.
Flexible and scalable
Create a contact centre solution in line with your business needs today, with the flexibility to scale up and down as you need. Supplement your existing contact centre or create an entirely new one. Salmat On-Demand can answer thousands of inbound and outbound calls or a handful – it’s your choice.
Gain the benefits of a contact centre team ready to boost your sales or protect your reputation when a crisis strikes. To switch on Salmat On-Demand for your business, contact Salmat on 0800 746 6387 or get a quote here.